FAQ

Fast and Secure Delivery:

All printing and shipping is handled by The Print Space in either London England or Berlin Germany. Prints will be shipped worldwide, and the destination determines the origin location.

Standard Flat Rate worldwide shipping is free of charge and typically takes 2-10 working days depending on your location. Please note that while shipping is free of charge, you will be responsible for any local tax duties. All orders to the USA will be shipped using a courier service (DHL) and shipping will be expedited.

Prints are shipped in either a reinforced tube or crumble proof packaging to ensure safe delivery.  

Estimated Average Shipping Times. 

  • Europe: 3-5 Business Days

  • USA & Canada: 1-3 Business Days

  • Rest of the World: Up to 10 Business Days

Sustainability Measures and Carbon Neutral Print Process: 

Through some amazing efforts by my print studio partner, I’m proud to say that all my prints are sustainably packaged and end-to-end carbon neutral. This goes beyond just the printing and shipping, and even takes into account the energy used by my computer to upload the files. You can read more about their sustainability measures here.


Secure Payment:

All payments are secure and use a 256 bit encryption service. Payment can be made using Apple Pay with eligible devices, or with a credit card or debit card using Stripe.

Exchanges & Returns: 

I am truly confident that you’ll love your print. They will uphold the test of time and become a talking point in your household. Straight refunds are not accepted as these are limited edition prints, however in the event that you'd like to exchange your print for a different one of equal value, you'll have 15 days to contact us from the date of delivery to arrange the exchange. You'll just need to cover the shipping charge.

The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.

Just send an email with an image of the package, print and certificate of authenticity as well as the order number to hello@studiomarklin.com and we will get the replacement arranged for you right away.

We'll cover the return shipping for any damaged orders and the subsequent replacement print.



Certificates of Authenticity, Signature, and Edition Numbers:

The entire print series has a limited edition quantity in each size. You can see detailed information on the sizing here. Once the prints sell out in each size and edition, they will never be reissued.

Each print comes with a unique certificate of authenticity which provides the name of the image, the edition number, production date and certificate number.

A digital signature is printed on the lower left hand corner of the print, in the white border. The edition number is printed in the lower right hand corner.

Hahnemühle Photo Rag 308 gsm:

All photos are printed on a medium-weight photo rag paper as standard. This white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. Combined with the matt premium inkjet coating, this paper produces outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail. This acid- and lignin-free classic meets the most exacting requirements for age resistance and is specially designed for FineArt applications. Hahnemühle has been making paper in Germany since 1584, and I have been very impressed with the quality, texture, and feel that this paper gives my photos.

For any additional enquiries, please email us at hello@studiomarklin.com